Ferry Cancellation and Refund Policy

  1. If tickets are issued and the Guest wants to cancel:

    • For Makruzz, cancellation charges 48 hours before the sailing will be charged INR 250, between 48-24 hours before sailing 50% of the ticket price, and within 24 hours of sailing – No refund.
    • For Green Ocean, cancellation charges 48 hours before the sailing will be charged INR 250 (Documentation Charges Per Ticket No.), between 48-24 hours of Departure 50% of the ticket price, and within 24 hrs of departure – No Refund.
    • For Sealink, cancellation charges 48 hours before the sailing will be charged INR 250 (Documentation Charges Per Ticket No.), between 48-24 hours of Departure 50% of the ticket price, and within 24 hrs of departure – No Refund.
    • For ITT Majestic, cancellation charges 48 hours before the sailing will be charged INR 250 (Documentation Charges Per Ticket No.), between 48-24 hours of Departure 50% of the ticket price, and within 24 hrs of departure – No Refund.

  2. Rescheduling or Changes by the Guest:

    • For any changes to the ticket 48 hours before sailing, including but not limited to re-scheduling and upgrading, charges of Rs.150 will be applicable, between 48-24 hours of Departure 50% of the ticket price, and within 24 hrs of departure – the full amount.

  3. In case of cancellation of the sailing program due to bad weather, any technical reason, or anything not under the ferry operator’s control:

    • The passengers will be eligible for a full refund or future bookings using the same amount paid.

  4. Important Information:

    • Tickets issued in Deluxe and Royal Class after 1800Hrs for the next day’s departure will not be entitled to the snacks box on board.
    • Paid Snacks are non-refundable if the tickets in Premium class are canceled after 1800Hrs for the next day’s departure.
    • Ferry Operators reserve the right to cancel or change the sailing schedule for any official reason.

Please Note: If you cancel before the Final payment is made, the token amount paid will be considered a cancellation fee & will be non-refundable.

For Cancellations, please email thinknmaker@gmail.com or reply to the same email you’ve got the tickets from your registered email.